Clear-Com TEMPEST 2400 Spezifikationen PDF herunterladen (Seite 98)

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Clear-Com Communication Systems Page 98 of 100

Tempest 2400 Wireless Intercom System

Clear-Com Management.

Note: AWRs are not available after 90 days of receipt of product unless an AWR Warranty Extension

is purchased at the time of product purchase.

Note: Shipping charges, including duties, taxes, and insurance (optional), to Clear-Com’s factory is

the responsibility of the Customer. Shipping AWRs from Clear-Com is at Clear-Com’s expense

(normal ground or international economy delivery). Requests for expedited shipping (E.g. “Next-Day

Air”) and insurance are the responsibility of the Customer.

REPAIR POLICY

Repair Authorizations: All products sent to Clear-Com or a Clear-Com Authorized Service Partner for repair

must be identified by a Repair Authorization (RA) number (see above).

The Customer will be provided with an RA number upon contacting Clear-Com Customer Services as instructed

below.

The RA number must be obtained from Clear-Com via phone or email prior to returning product to the Service

Center. Product received by the Service Center without a proper RA number is subject to return to the

Customer at the Customer’s expense.

Return for Repair

Customers are required to ship equipment at their own cost (including transportation, packing, transit,

insurance, taxes and duties) to Clear-Com’s designated location for repair.

Clear-Com will pay for the equipment to be returned to the Customer when it is repaired under warranty.

Shipping from Clear-Com is normal ground delivery or international economy. Requests for expedited shipping

(E.g. “Next-Day Air”) and insurance are the responsibility of the Customer.

Clear-Com does not provide temporary replacement equipment (“loaner”) during the period the product

is at the factory for repair. Customers should consider a potential prolonged outage during the repair cycle,

and if required for continuous operations purchase minimum spare equipment required or purchase an AWR

Warranty Extension.

No individual parts or subassemblies will be provided under warranty, and warranty repairs will be completed

only by Clear-Com or its Authorized Service Partners.

Customers requesting a non-warranty repair will be provided an estimate of the total repair cost prior to the

return of the equipment. In the event that Clear-Com is unable to estimate the cost of repair, the Customer may

elect to return the product to the factory for an estimate. The Customer is responsible for shipping costs both to

and from the factory in the event they choose not to accept the estimate.

The Customer must provide either a purchase order for the repair work, or will be required to make an advance

payment (as a debit against the Dealer’s line of credit, or credit card) prior to the repaired product being

returned to the Customer.

For requesting a Repair Authorization number:

North and South America, Asia-Pacific, and US Military:

Hours: 0800 – 1700 Pacific Time

Days: Monday - Friday

Tel: +1 510 337 6600

Email: CustomerServicesUS@vitecgroup.com

Europe, the Middle East and Africa:

Hours: 0800 – midnight Central European Time

Days: Monday - Friday

Tel: +49 40 853 999 700

Email: TechnicalSuppo[email protected]

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